Support
Contact us
Email randy.kreider@symbiotries.com or call 814-396-2151, Monday to Friday, 9am to 5pm Eastern.
Symbiotries, Inc., 15 Glenn Bridge Road, Unit F, Arden, NC 28704.
Please include your company name in Accruleaf, but never send passwords, two-step codes or full bank account numbers. We will never ask for them.
Billing
What does Accruleaf cost?
One price for every company: $39 a month, with unlimited users. Every new company starts with a 30-day free trial, and accountants you invite are always free.
Will I be charged during the free trial?
No. You can subscribe at any time during the trial; your first charge happens when the trial ends.
How do I update my card, see receipts or cancel?
In Accruleaf, go to Settings → Billing → Manage billing. Cancelling stops renewal at the end of the month you've paid for.
What happens if my subscription ends?
Your books stay available to view and export, but they become read-only until you subscribe again. Nothing is deleted.
Signing in
I forgot my password
Choose Forgot your password? on the sign-in page. The reset link expires after one hour.
I lost the phone with my authenticator app
Sign in with one of your backup codes instead of the 6-digit code. If you don't have your backup codes either, contact us. We'll verify your identity before resetting two-step sign-in.
Banks and payments
Is connecting my bank safe?
You sign in to your bank in Plaid's secure window; Accruleaf never sees your bank password, and bank connections are read-only. You can disconnect any bank under Bank connections.
Why do I need two-step sign-in to connect a bank or pay bills?
It protects your bank data and payments even if someone learns your password. Turn it on under Settings → Your sign-in. You can get your code by email (nothing to install) or from a free authenticator app on your phone: get the app here.
Your data
Can I get my data out?
Yes. Every report, including the general ledger, can be exported to a spreadsheet.
How do I close my account and delete my data?
Contact us from the email address of the company's owner. We'll confirm the request and delete your data as described in our privacy policy.